Question 1

How does TruLifeMeds work?

Accepted Answer

TruLifeMeds connects you with licensed healthcare providers through our secure telehealth platform. You complete a medical intake form, a provider reviews your information and medical history, and if appropriate, they can prescribe medication that is shipped directly to you.

Question 2

Who can use TruLifeMeds?

Accepted Answer

Our services are primarily available to adults (18+) residing in states where we operate. Patients under 18 may be eligible for certain treatments when accompanied by a parent or guardian. During the intake process, we verify your identity and location to ensure we can legally provide care in your area.

Question 3

What conditions do you treat?

Accepted Answer

Currently, we offer treatments for weight management, hair loss, erectile dysfunction, anti-aging, body composition, and muscle recovery. Browse our Solutions page to see all available treatment categories.

Question 4

Do I need to transfer my medical records?

Accepted Answer

No, you do not need to transfer medical records to get started. Our medical intake form collects the information our providers need. However, you should be prepared to provide details about your medical history, current medications, and any allergies.

Question 5

Which states can receive TruLifeMeds services?

Accepted Answer

We currently serve patients in Arizona, Colorado, Idaho, Kansas, Minnesota, Nevada, Montana, Utah, and Wyoming. Our telehealth providers are licensed to practice in these states, and our pharmacy partners can ship to these locations. We are actively working to expand to more states.

Question 6

How long does a consultation take?

Accepted Answer

The initial medical intake form typically takes 10-15 minutes to complete. Your submission will be reviewed once you schedule your appointment. If additional information is needed, our team will reach out to you.

Question 7

Will I speak directly with a doctor?

Accepted Answer

Our consultations are conducted synchronously and asynchronously through our secure platform. A licensed provider reviews your information and may follow up with questions if needed. If you need to speak directly with a provider, They avaiable during working hours for consulatations and reviews. You may speak with a provider at any time.

Question 8

What if I am not approved for treatment?

Accepted Answer

If our provider determines that a medication is not appropriate for you based on your health history, they will not prescribe it. Patient safety is our priority.

Question 9

Can I request a specific medication?

Accepted Answer

You can indicate your preferences during the consultation, but the final decision rests with the healthcare provider. They will prescribe what is clinically appropriate based on your health profile.

Question 10

Are your medications FDA-approved?

Accepted Answer

Our medications are compounded by FDA-registered 503A pharmacies. Compounded medications are not FDA-approved products. They are prepared by licensed, inspected facilities that meet strict quality and safety standards. Compounded medications may differ in effectiveness, side effects, and risk profile compared to FDA-approved brand-name medications. Learn more on our [Quality & Safety](/quality-safety) page.

Question 11

How do refills work?

Accepted Answer

For ongoing treatments, refills may be included in your subscription plan. If your prescription requires renewal, a provider will review your progress before authorizing additional refills. Details vary by treatment type.

Question 12

What if I experience side effects?

Accepted Answer

If you experience any concerning side effects, stop taking the medication and contact our patient support team. For severe reactions, seek emergency medical care. Our team can help address concerns about your treatment.

Question 13

How is my medication shipped?

Accepted Answer

Medications are shipped in discreet, unmarked packaging to protect your privacy. Temperature-sensitive medications are shipped with appropriate cold packs and insulation. All shipments include tracking information.

Question 14

How long does shipping take?

Accepted Answer

After your prescription is approved, medications typically ship within 1-2 business days. Standard delivery takes 3-5 business days depending on your location. All orders include tracking information.

Question 15

Do you ship to all states?

Accepted Answer

We currently ship to Arizona, Colorado, Idaho, Kansas, Nevada, Minnesota, Montana, Utah, and Wyoming. We are actively working to expand our services to additional states. During the intake process, we verify your location to ensure we can legally provide telehealth services and deliver medications to your state.

Question 16

What if my package is lost or damaged?

Accepted Answer

Contact our patient support team immediately if your package is lost, damaged, or does not arrive. We will work with you to resolve the issue and ensure you receive your medication.

Question 17

How is my personal information protected?

Accepted Answer

We take security seriously and implement industry-standard 256-bit SSL encryption to protect your data. We are committed to HIPAA compliance and work only with partners who meet healthcare privacy standards. See our Privacy Policy for complete details.

Question 18

Will my employer know I used your service?

Accepted Answer

No. We do not share information with employers. Your health information is kept confidential and is only shared with the healthcare providers involved in your care.

Question 19

Is my consultation confidential?

Accepted Answer

Yes, all consultations are confidential and aligned with HIPAA standards. Your health information is only shared with the licensed healthcare providers involved in your care. We maintain strict privacy practices to protect your information.

Question 20

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express, Discover) and debit cards. All transactions are processed through secure, encrypted payment systems.

Question 21

What is your refund policy?

Accepted Answer

If you are not approved for treatment, you will not be charged for the medication. For other refund requests, please contact our patient support team. Refunds for shipped medications may be limited due to safety regulations.

Question 22

Are there any hidden fees?

Accepted Answer

No. We believe in transparent pricing. The price you see includes the consultation fee, medication cost, and standard shipping. Any additional options (like expedited shipping) are clearly displayed before checkout.

Question 23

How do subscriptions work?

Accepted Answer

Subscriptions are based on your treatment type, supply purchased, and frequency of check-ins with your provider. You can manage or cancel your subscription through your patient portal or by contacting our support team.

Question 24

I already have a TruLifeMeds account. How do I reorder my prescription?

Accepted Answer

If you already have a patient account with us, please log in to your **Patient Portal** to purchase or manage your prescriptions. The main website is for new patients only - existing patients can no longer place orders through the website. Your Patient Portal gives you access to your full medical history, prescription management, and reordering.

Question 25

Why can't I purchase from the website if I already have a patient account?

Accepted Answer

For your safety and to maintain the integrity of your medical records, all prescription purchases for existing patients must go through the **Patient Portal**. This ensures your provider has access to your complete medical history, current medications, and previous consultations when reviewing your order. It also prevents duplicate accounts and helps us provide better continuity of care.

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